Background in customer services and ticketing in the sports and entertainement area acquired working for one of the major european stadium (Stade de
France) and with several major Football Clubs and Organizations (UEFA, FC Lorient, Paris Saint Germain, Lille Olympique Sporting Club, Fédération Française de Football).
Deep understanding of IT tools in a professional environment.

Contact

Professional Status

Employed
Open to opportunities

Experience

Ticketing & CRM Project Manager

Secutix
Since November 2014
  • Support our clients in their use of the different tools, and to help them improve their whole ticketing revenues.
  • This includes on site support for the upcoming UEFA Europa League Cup 2015 Final or the UEFA Euro 2016
  • Our sports portfolio includes :
    - UEFA
    - Euro 2016
    - Consortium Stade de France
    - Océane Stadium
    - Le Havre Athletic Club
    - Football Club of Lorient
  • Our solutions also help companies in the Entertainment or Museum areas, such as the Compagnie des Alpes (Parc Astérix), the Opéra de Paris (Opéra Garnier, Opéra Bastille), the Picasso Museum or the brand new Musée des Confluences in Lyon, the french railways SNCF with iDTGV and OuiGO....

Marketing & CRM Officer

Eforsports
June 2014 to October 2014
  • Online Marketing Management for several Sports & Entertainement accounts :
    Segmentation
    Targeting
    Database management
    Emailing
    Campaign analyses and recommendations

    Accounts were :

    - Football Club of Metz
    - Olympique Lyonnais (OL)
    - Arlette Gruss Circus
    - France Galop
    - Pierre Mauroy Staidum in Lille
    - JSF Nanterre Basket Club
    - Paris Saint Germain (PSG)
    - French Football Federation (FFF)
    - Internationaux de Strasbourg, tennis

Customer Relations Officer

Eforsports
Since April 2014
  • Customer Relations Officer for several accounts including :
  • Paris Saint Germain : Processing orders (DT), ASS, caring of season tickets owners
  • Fédération Française de Football : ASS (Datasport), People with disabilities management
  • Arlette Gruss Circus : Processing orders (SimpleClic), ASS
  • Lille OSC : Processing orders (Aparte), ASS, caring of season tickets owners
  • Fédération Française de Handball
  • Fédération Française de Volley Ball
  • Internationaux de Strasbourg
  • US Ivry
  • Ligue National de Volley Ball
  • Stade Pierre Mauroy
  • JSF Nanterre

Customer Support Officer

Multiposting
September 2013 to March 2014
  • Chosen interlocutor for interface creation and softwares implementations
  • Qualifying customer needs, developing and personalizing the product according to these needs
  • Users training and After Sales Services
  • Providing advices on processes improvements

Customer Relations Officer

Consortium Stade de France
January 2013 to July 2013
  • Qualifying and processing General Public claims (Eptica, phone, mail)
  • Developing and managing tools checking Stade de France services quality
  • Events files updating (Microsoft Dynamics AX),
  • VIP customer service : booking and delivery
  • Management of People with Disabilities orders’
  • Back Office (ticketing via Secutix, ASS)
  • Daily working with the Ticketing Manager & the Back Office Manager
  • On event day : customer services & ticketing office

Marketing Researcher

Consortium Stade de France
March 2012 to September 2012
  • Main mission: Tourism
    - Gathered and analysed data on toursim and business tourism activities in the Stade de France (visits, business events)
    - Reorganised and simplified the product mix, improved the stadium tour content
    - Managed market studies to launch a brand new product

    Others missions

    - Gathered data and provided recommendations on a stadium app
    - Analysed the customer satisfaction studies process and provided new solutions
    - Wrote event program brief to give market data to the event program board
    - Gathered data on the Stadium Consultancy market
    - Produced benchmark and recommendations on different projects

Social Media Manager

PolEMics
September 2011 to April 2012
  • - Build and manage the PolEMics community on Facebook, Twitter, Youtube and during the conferences
    - Target and contact potential guests, and organise conferences
    - Deal with the EM Strasbourg BS administration
    - Promote the event both inside and outside the school, and draw communication plans
    - Communicate with the different partners to build strong relationship
    - Monitor technological development to find improvement and new tools for the society

    I also did PR and covered for PolEMics political events in the Strasbourg area.

    The first conference took place on September, 26th 2011, with a debatte with the european deputy Daniel Cohn-Bendit. We also hosted Maxime Verner or Rachida Dati.

Sales adviser, Innervision Inc

Innervision Inc - Groupe PerDM
May 2011 to July 2011
  • Door-to-door:
  • Miller Pattison surveyor (cavity walls and loft insolation)
  • Lovefilm.com - Amazon group sales adviser
  • Campaign development
  • New advisers training

Communication Director, Das Boot Création Association

Association Das Boot Création
February 2010 to April 2012
  • In charge of communication for the online game Das Boot www.das-boot.fr
  • Search Engine Optimisation
  • Brand management on the Internet
  • In charge of partnerships
  • Creation and animation of a webradio, La Radio du Boot
  • In charge of the forum admin and of the Office of the Good Will admin
  • Design of the communication plan
  • Conflict and players management
  • Involved in the recruitement of new administrator

Marketing & Communication Manager, Oxygène Events Association

Association Oxygène
June 2010 to August 2010
  • Communication intern for the organisation of Run In Lyon 2010 (10km Half marathon and Marathon of Lyon)
  • Partners relationships management
  • New partners and suppliers research
  • Promotion of the Companies Challenge to companies
  • Association and events image management on the Internet
  • Search Engine Optimisation
  • In charge of Team 21 Oxygène

Education

International Master in Marketing Management

EM Strasbourg Business School
September 2011 to November 2012

With Honours
Master Programme Grande Ecole
Double Degree with the Strasbourg University in Sport Marketing and Management

BA in Business Studies

EM Strasbourg Business School
September 2009 to June 2010

With Honours
Programme Grande Ecole EM Strasbourg Business School

Top Up Degree BA Marketing Management

Nottingham Trent University
September 2010 to June 2011

Top Up Degree
Bachelor of Arts with Honours in Marketing Management

Master in Sport Marketing and Management

EM Strasbourg Business School / STAPS Strasbourg
September 2011 to October 2012

With Honours
Double degree
Module Leader: Gary Tribou.
Godfather: Claude Onesta

Classe Préparatoire aux Grandes Ecoles

Lycée Notre Dame Des Minimes
September 2007 to June 2009

CPGE HEC ECE (voie économique)

Baccalauréat in Economics

Lycée Notre Dame de Bel Air
September 2004 to June 2007

(Honours) mention Assez Bien

Skills

  • Windows & Mac
  • Microsoft Office
  • Open Office
  • Adobe Suite
  • Database
  • Html basics
  • Ticketing :
    - Secutix
    - DT
    - DataSport
    - SimpleClic
    - Aparte
  • International Master with Honors in Marketing Management, EM Strasbourg Business School
  • Master with Honours in Sport Marketing and Management
  • Bachelor of Arts with Honours in Marketing Management Nottingham Trent University
  • Bachelor of Arts with Honours in Business Studies EM Strasbourg Business School
  • Baccalauréat with Honours in Economics
  • Youth Leader
  • French
  • English (TOEIC 965/990)
  • German
  • Spanish basics
  • Italian basics
  • Latin

Interests

  • Football (12 years)
  • Interested in all sports
  • I took part in the 24h Karting Race ESSEC 2010
  • England (1 year in Nottingham, and leisure travels)
  • Germany (exchange in a family, and leisure travels)
  • Croatia
  • Scotland
  • France (travels in different part of the country)
  • Greece
  • Ireland
  • Italy
  • Morocco
  • Norway
  • Sweden
  • Tunisia
  • Guitar
  • Rock'n'roll dance
  • Reading passionate